Customer Service and Support, Real Estate/Property Management, Site Personnel - Office & Leasing
4 Year Degree
LMH Customer Service/ Quality Control Representatives are responsible for the overall appearance of the community, leasing and resident relations. The CS/QC Rep is also responsible to inspect properties for community needed repairs or maintenance, liability concerns, community policy issues, landscaping problems and resident lease violations (inoperable vehicles, unauthorized pets, parking, yard maintenance, etc.), the day-to-day operation of the management office .
The Customer Service / Quality Control Representative works at the Management Office and reports directly to the Resident Manager.
JOB FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Acknowledge and assist residents when they come into the office
Tour models/homes when applicable
Prepare monthly reports as designated by District Manager
Keep accurate records of resident interactions
Be familiar with policies and procedures as well as the names and locations of other LMH communities
Answer phones, take service request and extermination orders, and enter into Lincoln Service Track
Support Resident Manager and District Manager with resident concerns
Make follow up calls for quality assurance
Assist with taking move out notices
Assist with refreshing vacant homes prior to a scheduled move-in
Scheduling and conducting home inspections as it relates to the move in/out process, including pre-move in, pre-move out and final inspections.
Inspect vacancies, make readies and completed service requests as necessary
Completes property walks / inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
Participates in and attends various department meetings, resident or community events, seminars and other work related events.
Complies with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.
· 1-2 years’ experience in residential property management or customer service role preferred
· Must be willing to work flexible hours/days/weekend/location
· Proficiency in personal computer skills, keyboard, internet search, email correspondence, Microsoft Office; including Word, Excel and other software applications preferred (i.e. Yardi /Payscan)
· Ability to work in a fast paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved
· Effective communication and interaction with customers, management, co-workers, vendors, sufficient to exchange or convey information and to give and receive work direction
· Ability to operate a motor vehicle (valid license required)
· Must possess a positive and professional demeanor in all interactions, under all circumstances
Internal Number: Patuxent River, MD
About Lincoln Military Housing
Lincoln Property Company was founded in 1965 as a developer and manager of high-quality residential communities. Their national reputation for successful management of their own properties quickly attracted a large client base of owners and investors who recognized the value that they could provide in development, property management and real estate consulting services, so they added third party management to their lines of service.
Lincoln Military Housing (LMH) was formed in 2001 through a Department of Defense (DoD) contract with parent company Lincoln Property Company. The mission has always been to increase the quality of military housing for our nation's servicemen and women. Since its inception almost 15 years ago, Lincoln Military Housing now provides more than 36,000 family homes for military members across the US. Lincoln Military Housing not only provides professional property management and 24-hour maintenance services, the company prides itself in providing community building activities free to all residents. Lincoln Military Housing is available for members of the Army, Air Force, Navy and Marines as well as Coast Guard and National Guard.
In making applicati...on for employment, you authorize LMH to make an investigation of your employment and personal history including conducting personal and employment-related references with former employers, neighbors, friends or others with whom you are acquainted. You understand that any subsequent offer of employment will be contingent upon the satisfactory completion of a more extensive background check occurring post offer. If you are extended an offer of employment, you must authorize LMH to conduct such further investigation including, but not limited to, a post-offer drug screen, a criminal background and credit check through investigative and/or credit agencies or bureaus of LMH's's choice.