Customer Service Representative- Responsible for providing customer service for all prospective and current residents within a multi-family residential community. This role includes answering phones as well as taking and following up on service requests of our residents. This role is instrumental in the resident move in process- the job entails showing new homes, completing new leases and ensuring resident’s needs are met. This role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Lincoln Military Housing’s quality customer satisfaction standards.
Assists prospective residents with information regarding their lease.
Ensures all lease paperwork is completed and entered into the system.
Responsible for responding to and managing resident complaints
Follow-up with residents who have requested work-order/services.
Works in conjunction with maintenance team.
Responsible for resident follow up.
Performs other general office duties.
Composing and distributing of correspondence.
May participate in property walks / inspections.
Participate in and attend various department meetings.
Position requires 6 months+ of residential property management or customer service role preferred.
Internal Number: San Onofre District
About Lincoln Military Housing
Lincoln Property Company was founded in 1965 as a developer and manager of high-quality residential communities. Their national reputation for successful management of their own properties quickly attracted a large client base of owners and investors who recognized the value that they could provide in development, property management and real estate consulting services, so they added third party management to their lines of service.
Lincoln Military Housing (LMH) was formed in 2001 through a Department of Defense (DoD) contract with parent company Lincoln Property Company. The mission has always been to increase the quality of military housing for our nation's servicemen and women. Since its inception almost 15 years ago, Lincoln Military Housing now provides more than 36,000 family homes for military members across the US. Lincoln Military Housing not only provides professional property management and 24-hour maintenance services, the company prides itself in providing community building activities free to all residents. Lincoln Military Housing is available for members of the Army, Air Force, Navy and Marines as well as Coast Guard and National Guard.
In making applicati...on for employment, you authorize LMH to make an investigation of your employment and personal history including conducting personal and employment-related references with former employers, neighbors, friends or others with whom you are acquainted. You understand that any subsequent offer of employment will be contingent upon the satisfactory completion of a more extensive background check occurring post offer. If you are extended an offer of employment, you must authorize LMH to conduct such further investigation including, but not limited to, a post-offer drug screen, a criminal background and credit check through investigative and/or credit agencies or bureaus of LMH's's choice.