Service Manager - Responsible for managing the lifecycle of the resident move in / out process of a multi-family residential community. This role includes heavy customer service interaction, ability to effectively schedule maintenance work, including the work of vendors and contractors and ensuring all service requests and work orders are completed in a timely manner. This role includes supervising and training other staff members. This role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Lincoln Military Housing’s quality service and customer satisfaction standards.
• Responsible for scheduling and conducting home inspections as it relates to the move in/out process, including pre- move in, move out, and final inspections. • Responsible for the ordering and scheduling of vendor services. • Maintains and monitors the make-ready boards to ensure work is accurately distributed and meets completion time lines. • Provides residents with any charges related to move out/final inspection results. • Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner. • Creates purchase orders for all vendor maintenance services and products • Generates work orders for make-readies and other maintenance service requests. • Closes out work orders / tickets once work is completed. • Monitors and updates Maintenance Dashboard • Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction. • Performs other general office duties • Composing and distributing of correspondence / notices • Participates in property walks / inspections to ensure community is well maintained
Internal Number: Edson
About Lincoln Military Housing
Lincoln Property Company was founded in 1965 as a developer and manager of high-quality residential communities. Their national reputation for successful management of their own properties quickly attracted a large client base of owners and investors who recognized the value that they could provide in development, property management and real estate consulting services, so they added third party management to their lines of service.
Lincoln Military Housing (LMH) was formed in 2001 through a Department of Defense (DoD) contract with parent company Lincoln Property Company. The mission has always been to increase the quality of military housing for our nation's servicemen and women. Since its inception almost 15 years ago, Lincoln Military Housing now provides more than 36,000 family homes for military members across the US. Lincoln Military Housing not only provides professional property management and 24-hour maintenance services, the company prides itself in providing community building activities free to all residents. Lincoln Military Housing is available for members of the Army, Air Force, Navy and Marines as well as Coast Guard and National Guard.
In making applicati...on for employment, you authorize LMH to make an investigation of your employment and personal history including conducting personal and employment-related references with former employers, neighbors, friends or others with whom you are acquainted. You understand that any subsequent offer of employment will be contingent upon the satisfactory completion of a more extensive background check occurring post offer. If you are extended an offer of employment, you must authorize LMH to conduct such further investigation including, but not limited to, a post-offer drug screen, a criminal background and credit check through investigative and/or credit agencies or bureaus of LMH's's choice.