Call Center Associates at Lincoln Military Housing are responsible for handling the creation process of residents' service requests for general maintenance through telephone correspondence in a timely, efficient and professional manner. All Call Center Associates must be able to portray the LMH Mission Statement for each call they receive-from "Hello" to "Goodbye, Thank You For Calling." To succeed in this position, representatives must be able to demonstrate and practice:
A resident - focused attitude and willingness to serve our residents
Excellent verbal and vocal skills
Exceptional listening, questioning, and call control techniques
Ability to accurately and efficiently process information and tasks
An understanding of residents needs, property locations, maintenance service categories and general knowledge
Aptitude to handle challenging telephone call situations
Computer and telephone system application skills
Enthusiasm, positive attitude and a team player
Internal Number: National Call Center
About Lincoln Military Housing
Lincoln Property Company was founded in 1965 as a developer and manager of high-quality residential communities. Their national reputation for successful management of their own properties quickly attracted a large client base of owners and investors who recognized the value that they could provide in development, property management and real estate consulting services, so they added third party management to their lines of service.
Lincoln Military Housing (LMH) was formed in 2001 through a Department of Defense (DoD) contract with parent company Lincoln Property Company. The mission has always been to increase the quality of military housing for our nation's servicemen and women. Since its inception almost 15 years ago, Lincoln Military Housing now provides more than 36,000 family homes for military members across the US. Lincoln Military Housing not only provides professional property management and 24-hour maintenance services, the company prides itself in providing community building activities free to all residents. Lincoln Military Housing is available for members of the Army, Air Force, Navy and Marines as well as Coast Guard and National Guard.
In making applicati...on for employment, you authorize LMH to make an investigation of your employment and personal history including conducting personal and employment-related references with former employers, neighbors, friends or others with whom you are acquainted. You understand that any subsequent offer of employment will be contingent upon the satisfactory completion of a more extensive background check occurring post offer. If you are extended an offer of employment, you must authorize LMH to conduct such further investigation including, but not limited to, a post-offer drug screen, a criminal background and credit check through investigative and/or credit agencies or bureaus of LMH's's choice.