Administrative, Clerical, Support Services, Other, Real Estate/Property Management
Responsible for understanding the annual recertification and compliance requirements of assigned properties and ensuring that each recertification file is in proper condition prior to completion of the recertification Tenant Income Certification (TIC). Also responsible for developing and maintaining positive relationships with all customers, both internal and external, and providing timely turnaround of all files received.
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Ability to handle complaints and unpleasant customers.
Knowledge of regulations and policies related to calculation of income, student rules, the Next Available Unit Rule (NAUR) and property compliance requirements necessary to determine continuing eligibility of residents.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule and occasional overtime when needed.
Possess a strong work ethic and team player mentality.
High school diploma or GED equivalent required; college degree or some college preferred. Knowledge of state specific requirements for assigned states. Must become familiar with Concord Management policies and procedures relating to both operations and compliance. Intermediate knowledge of computer programs including, but not limited to MS Word, Excel, Outlook, and Property Management Software. Must possess a positive attitude, excellent verbal, written and interpersonal skills and develop positive working relationships with both internal and external team members. Must have the ability to work well in a fast paced environment, resolve conflicts, be proactive, work independently and follow tasks through to completion. Duties also require attention to detail and the ability to analyze complex data.
One year of experience with determining Housing Credit Program applicant eligibility is preferred. Experience with detail-oriented work such as property management (including leasing), banking, accounting or other affordable housing programs is also preferred.
Internal Number: 19-0206
About Concord Management
ConcordRents is the national leader in high quality affordable rental housing. We are proud that over 50,000 residents choose to call our communities home. At Concord we offer a generous benefits package which includes 16 days of personal time as well as 7 days of company paid holidays within your first year of employment, medical benefits and 401K with contributions from the company. We also encourage our team members to take advantage of living at one of our exceptional communities, which may have housing discounts available. If you are looking for a meaningful place to work, are a top performer, and would like to build a long term career, please review our current career opportunities.