Management, Multi-Site Manager/Maintenance, Site Personnel - Maintenance
Regional Quality Assurance Manager - Responsible for overseeing the quality of maintenance work performed by both the employees and vendors. This role is very process oriented and will be responsible for ensuring maintenance and site office teams are trained on policies and procedures, and confirming processes are maintained by all maintenance personnel and service coordinators/managers. This individual will be out in the field inspecting homes, work completed by maintenance staff and vendors in conjunction with Regional and District management to drive best practices. Plays a key role in ensuring the portfolio’s physical condition is well-maintained and meets Lincoln Military Housing’s quality standards in order to deliver on our mission of providing exemplary service.
Essential Duties / Responsibilities (but not limited to)
Responsible for meeting with vendors to establish expectations.
Inspect homes to ensure make ready expectations are being met.
Inspect completed work orders to ensure expectations are met.
Speak with residents to ensure work orders were completed to expectations.
Responsible for overseeing maintenance projects and repairs, vendor selection, contract administration, and training of the make ready process.
Establish standardization and procurement of products and make suggestions on materials.
Identify and advise Regional Maintenance Director of any common area issues.
Negotiate pricing with vendors on make ready related work.
Seek out qualified vendors related to make ready work.
Implement standard training policies and procedures for LMH Maintenance teams and other staff as needed, including make ready procedures and service request procedures. Ensure standards are maintained.
Work with the Maintenance Supervisors at all properties to ensure work orders, vacant unit turns and all related concerns are addressed in an effective and timely manner
Work closely with the Regional and Community Managers, discussing maintenance issues, problems, and solutions concerning their homes.
Establish and oversee vendor list and/or vendor contracts related to make ready work.
Keep abreast of new governmental regulations and restrictions concerning maintenance procedures and/or health, safety and environment. Ensure on-site employees are following new requirements.
Participates in various regional, asset management, and departmental meetings, seminars, functions and community events.
Work with site teams to ensure adherence to property maintenance budgets.
May participate in decision-making and/or recommendations regarding employee performance reviews, promotions, hiring and termination of employment.
Must adhere to all company safety policies and ensure that all employees work in a safe and secure environment.
Must comply with all OSHA safety regulations, federal, state and local applicable laws regarding health, safety or environment, including LMH’s standard operating procedures and policies.
Minimum 3 years property management experience preferred.
Bachelor’s degree preferred but not required
Strong communication ability, both verbally and in writing. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from supervisors, peers, vendors, and government agencies.
Knowledgeable of laws pertaining to property management, (Fair Housing, OSHA, State, Local, etc.)
Open to travel locally and nationally.
Proven ability to supervise.
Effective communication and interaction with management team, military partners, subordinates, vendors or residents, sufficient to exchange or convey information and to give and receive work direction.
Yardi experience preferred
Strong Microsoft Office skills
Excellent problem solving, multi-tasking, and organizational skills
A passion for creating and maintaining successful processes
A self-starter with pro-active initiative
Must work well with others
Ability to operate a motor vehicle (valid license required).
This position has Supervisory Responsibilities
Physical Requirements and Working Conditions
Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.
Ability to independently lift/carry supplies or equipment up to 20 lbs.
Frequent reaching, stooping, bending and kneeling.
Extensive walking and standing.
Ability to climb up and down stairs/ ladders.
May require use of personal or company vehicle, or electrical cart.
Work involves considerable exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, chemicals, unpleasant odors, and/or loud noises.
Must be willing to work indoor/outdoor environments, in all weather conditions, and potentially hazardous conditions.
Must be able to fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
About Lincoln Military Housing
Lincoln Property Company was founded in 1965 as a developer and manager of high-quality residential communities. Their national reputation for successful management of their own properties quickly attracted a large client base of owners and investors who recognized the value that they could provide in development, property management and real estate consulting services, so they added third party management to their lines of service.
Lincoln Military Housing (LMH) was formed in 2001 through a Department of Defense (DoD) contract with parent company Lincoln Property Company. The mission has always been to increase the quality of military housing for our nation's servicemen and women. Since its inception almost 15 years ago, Lincoln Military Housing now provides more than 36,000 family homes for military members across the US. Lincoln Military Housing not only provides professional property management and 24-hour maintenance services, the company prides itself in providing community building activities free to all residents. Lincoln Military Housing is available for members of the Army, Air Force, Navy and Marines as well as Coast Guard and National Guard.
In making applicati...on for employment, you authorize LMH to make an investigation of your employment and personal history including conducting personal and employment-related references with former employers, neighbors, friends or others with whom you are acquainted. You understand that any subsequent offer of employment will be contingent upon the satisfactory completion of a more extensive background check occurring post offer. If you are extended an offer of employment, you must authorize LMH to conduct such further investigation including, but not limited to, a post-offer drug screen, a criminal background and credit check through investigative and/or credit agencies or bureaus of LMH's's choice.