The Customer Support Representative role is responsible for delivering exceptional, fast, accurate and consistent customer service when interacting with customers via telephone, chat, and email interactions on a daily basis. Bilingual Spanish and English skills are required.
Provides a sense of commitment and pride in delivering an exceptional customer experience leading to positive customer interactions. Answer and respond to telephone calls, emails and chat conversations to effectively resolve all customers’ request within a timely manner. Responsible for communicating clearly and professionally both verbally and in writing to all customers. When interacting with a customer, independently and promptly identify and resolve all customer concerns while following the guidelines of the department. Assist customers with any assistance required during any step of the Concord Application or Leasing process to make sure the customer has an effortless experience from beginning to end. Be able to multitask and quickly gather all customer information during interaction while entering all necessary information into appropriate systems with accuracy. Maintain an even tempered, friendly tone and demeanor while working in a multi-faceted role in a fast past work environment which requires navigating through multiple technology platforms when interacting with both internal and external customers.
High school diploma or GED equivalent required. Knowledge of state specific requirements for assigned states. Must become familiar with Concord Management policies and procedures relating to both operations and compliance. Intermediate knowledge of computer programs including, but not limited to MS Word, Excel, Outlook, and Property Management Software.
1+ year (s) experience working within a contact center, retail store or another similar fast paced customer support environment is preferred along with 1+ year (s) of experience with determining Housing Credit Program appliant eligibility is preferred. Experience with detail-oriented work such as property management (including leasing), banking, accounting or other affordable housing programs is also preferred.
Internal Number: 19-0284
About Concord Rents
ConcordRents is the national leader in high quality affordable rental housing. We are proud that over 50,000 residents choose to call our communities home. At Concord we offer a generous benefits package which includes 16 days of personal time as well as 7 days of company paid holidays within your first year of employment, medical benefits and 401K with contributions from the company. We also encourage our team members to take advantage of living at one of our exceptional communities, which may have housing discounts available. If you are looking for a meaningful place to work, are a top performer, and would like to build a long term career, please review our current career opportunities.