A Day in the Life of an Assistant District Manager:
As a Lincoln Military Housing Assistant District Manager, you will maintain and manage the day-to-day bookkeeping operations. Your roleA includes assisting with the supervision of on-site personnel andA requires effective customer service skills, the ability to work efficiently and effectively and deliver on our missionA accordanceA with LincolnA Military Housingas quality customer satisfaction standards.
Your Responsibilities include, but not limited to:
Directly responsible for the bookkeeping of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing.
Assisting the District Manager with the community budget and achievement of operational and financial goals.
Assists with various duties, including training, coaching and supervision of office staff.
Collection of outstanding rents, prepares and sends delinquency and balance due letters to residents.
Maintains accurate records of all bookkeeping transactions; Adjusts ledgers, prepares / reconciles delinquency reports, verifies/ adjusts BAH, submits write-off packages.
Provides constant vendor/contractor communications concerning billing and invoicing.
Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
Assists and mentors Customer Service Representatives and other office staff with duties and resident relations.
Performs other general office duties, i.e. phones, filing, special projects and assignments, as needed.
Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems.)
Composing and distributing of correspondence / notices (rent collections, violation notices, reminders, community events, etc.).
May participate in property walks / inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMHas quality standards.
Participates and attend various department or regional meetings, seminars, or work-related events.
What You Need for Success:
Position requires 2 or more years of residential property management or administrative/ bookkeeping experience.
Proficiency and working knowledge of personal computers, keyboard, internet search and email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Fair Housing certification, if not certified, must be obtained within 2 weeks of employment.
Effective communication and interaction with management team, military partners, co-workers, vendors or residents sufficient to exchange or convey information and to give and receive work direction.
Strong customer service and interpersonal skills.
Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanour in all interactions, under all circumstances.
Ability to operate a motor vehicle (valid license required)
Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.
What We Provide You:
Lincoln offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.