Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we've revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that's really why we are here in the first place - to build homes, lifestyles, and opportunities for those who call Alliance home. It's this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.
If you're looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you've come to the right place. Welcome home.
A Day in the Life:
As our Senior Business Manager you will ensure all aspects your luxury property are performing at optimum levels to achieve the highest Net Operating Incomes possible. You will be responsible for the management of all on-site operations, financial performance, associate management, customer satisfaction, and retention.
What You'll Do:
Coach, lead, and motivate the performance of all on-site associates
Adhere that the Alliance core values are being portrayed to create a positive customer experience, for both residents and associates
Strategize and implement new ways to drive performance Prepare and manage the property budget and financials
Continuous collaboration with Regional Managers and VPs
Build and maintain business relationships with ownership groups, while providing accurate and timely information/updates on the property successes and areas of improvement.
Partner with various corporate departments to aid in the success of the property including: Marketing, Accounting, Performance, Human Resources, Talent, etc.
Quickly handle all escalated resident inquiries in compassionate manner
Complete the required paperwork for all on-site new hires
What You'll Need to Succeed:
High School Diploma or equivalent
3+ years of multifamily management experience
CPM or CAM preferred
World class customer service and leadership skills
Professional appearance and demeanor
Excellent communication skills both verbal and written
Advanced bookkeeping and general Accounting knowledge.
What You'll Receive:
Professional and upbeat work environment
Competitive compensation and incentives
Paid training and professional development opportunities
Generous paid time off including vacation, sick, holiday, birthday and volunteer time
Low Premiums for Medical, dental and vision coverage; including access to telemedicine
Paid parental leave for eligible new parents
Flexible spending account
Health saving account with Company match
401k program with Company match
Housing discounts (When available)
Flexible hours and remote positions (when available)
Company-paid life insurance
Short and long term disability coverage
Team building events
Associate wellness program, including financial wellness (partnerships with Gradifi and Bank of America)
Regional and National Award programs
Associate referral bonus program
Internal Number: 9957
About Alliance Residential
Alliance is one of the largest private U.S. multifamily companies with offices throughout the West, Southwest, South-Central, Southeast, Mid-Atlantic and Northeast. We have invested in more than $3 billion of real estate and manage a $9 billion portfolio with a focus toward superior local leadership and a comprehensive national support infrastructure.
Headquartered in Phoenix, AZ with 26 regional offices nationwide
Active buyer, builder and manager across 15 states and 24 metropolitan markets