The Service Administrator provides operational support and is accountable for delivering on Pinnacleâ™s commitments to residents, future residents and vendors for a multi-faceted property with a focus on the maintenance and physical condition of the asset. The Service Administrator ensures a timely and attentive response to resident needs regarding the maintenance of their home and the community. Responsibilities include overseeing the make ready process, completing daily inspections of buildings, landscaping, and amenities; ensuring an exceptional move-in experience and assisting with maintenance staffing and purchasing needs. The Service Administrator is instrumental in helping Pinnacle deliver superior customer service to our residents.
Coordinate and schedule the make ready process for all vacant/not ready apartments; which includes walking apartments, scheduling vendors and performing quality control inspections
Prepare and maintain make ready board and update make ready dates in computer software
Monitor service requests to ensure 24-hour completion time in accordance with Pinnacle guidelines
Perform resident follow-up for escalated service requests. Ensure leasing staff completes regular follow-up on standard requests.
Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up
Enter purchase orders for all scheduled make ready and maintenance supply related invoices
Process maintenance related invoices daily/weekly
Coordinate and schedule monthly safety meetings and preventative maintenance walk with maintenance supervisor
Coordinate and perform monthly maintenance shop inspections and annual shop inventory
Inspect exterior grounds daily to ensure the overall upkeep of the property landscape and exterior aesthetics
Coordinate with Property Manager and Construction Services on renovation efforts
Reports any maintenance issue that affect the budget such as life safety, vacant repairs, property damages and common-areas needs to the Property Manager and Maintenance Supervisor
Provide superior customer service and represent Pinnacle in a professional manner at all times.
Consistently maintain a professional, courteous attitude when dealing with residents, co-workers, vendors and the general public.
Achieves high productivity through reliable and punctual on-site attendance, and timely reports any tardiness and/or attendance issues to immediate supervisor.
Perform any other related duties as required or assigned
Dresses per Pinnacle uniform standards
Â Job Requirements
SKILLS AND ABILITY:
To perform this role successfully, an individual must be able to perform all essential functions satisfactorily.Â The requirements define the knowledge, skill, and/or ability necessary to perform the essential functions.Â Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Effective communication and customer service skills
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills
Excellent oral and written communication skills
High School diploma or equivalents, prior leasing experience and/or Bachelorâ™s degree is preferred
(The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Must be able to work a flexible work schedule to meet the demands of the business. Work is primary sedentary in nature. Ability to communication via verbal and written form is required. Ability to walk and stand for extended periods of time. Minimal lifting up to 25 lbs.
Minimal travel to attend training sessions or facilitate market research activities.
To perform this role successfully, an individual must be able to perform all essential functions satisfactorily. The requirements define the knowledge, skill, and/or ability necessary to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Effective communication and customer service skills * Computer literate, including Microsoft Office Suite and internet navigation skills * General office, bookkeeping and sales skills * Excellent oral and written communication skills, * High School diploma or equivalents, prior leasing experience and/or Bachelor's degree is preferred, Must be able to work a flexible work schedule to meet the demands of the business. Work is primary sedentary in nature. Ability to communication via verbal and written form is required. Ability to walk and stand for extended periods of time. Minimal lifting up to 25 lbs.
Internal Number: J3M3746RKJ4NK99BSVG
About Pinnacle Property Management Services
Work for the Best in the Industry - make your next move here! Pinnacle ranked #1 on the National Multi-Housing Council Top 50 Largest U.S. Apartment Managers for two years in a row! We invest in great people. That's why clients trust us with their real estate investments! At Pinnacle, we consider our employees to be our most valuable asset. In fact, our number one key business objective is to attract and retain the best talent in the industry! At Pinnacle, we firmly believe our employees drive our success and competitive advantage. Pinnacle is the national leader in third-party fee management of investment real estate encompassing multi-family, commercial space, affordable housing and military housing. Pinnacle is built on four basic principles: •Quality people •Strong customer service •Solid market knowledge •Superior systems and support capabilities At Pinnacle, success is about more than having a healthy bottom line. Guided by our principles and values, we are committed to making Pinnacle an amazing and unique place to work for each member of our team.Employees receive market-competitive compensation and benefits and are supported through orientation programs, ongoing training ...resources and transfer opportunities.Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace.Pinnacle has ongoing employment opportunities at our headquarters in Dallas, our regional offices in Seattle and Maitland, our 40+ branch offices located nationwide, and numerous Pinnacle-managed communities throughout the country.