The Concierge - SH organizes, coordinates, and implements various resident services and programs and acts as an information source to residents. This role also plays an integral part in the sales process by working closely with the Community Manager and Sales Consultant/s. This role does whatever is necessary to make the selling process more effective and the move in process more efficient. The Concierge - SH will assist with all aspects of sales and marketing for the community. The Concierge - SH will contribute to the success of the community sales team's achievement of year end budgeted occupancy, revenue, and resident retention goals.
Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and
visitors while they wait to speak with a team member.
Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed
service request call backs as necessary.
Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and
coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries * within 24 hours.
Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the
Assists the community team with scheduling, planning and organizing resident activities and programs.
Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that
may be of interest to residents and maintains relationships and contacts with concierge vendors.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.