The Managing Director, HR Operations serves as an integral member of the People & Culture senior leadership team and is responsible for driving HR service delivery and supporting the company's business objectives through HR operations. This role ensures effective leadership and execution of all aspects of HR operations, including payroll, HRIS data management & reporting, leave administration, compliance, employee relations and change management for Greystar's US business. Reporting to the Global People & Culture leader, you will be collaborating closely with colleagues in the US and internationally. This is a senior influential role requiring a commercial, collaborative, customer-centric approach. This role will support our US business of 20,500 employees.
Formulate and drive the long-term vision and strategy for the HR Operations functions, focusing on customer service, efficiencies, SLAs, compliance, reporting, and accuracy.
Work collaboratively with peers to drive operational consistency across the business while understanding and allowing for functional differences.
Provide counsel to global People & Culture leader on HR operations and management.
Lead a team of senior HR professionals and enable them for success.
Perform regular business process reviews to make ongoing suggestions and create action plans.
Act as the business lead for HR on all technology related projects.
Ensure our people practices and processes are compliant with data governance and relevant regulatory compliance and audit accordingly.
Identify opportunities for automation and reduction of manual processes and partner with teams on implementation of solutions.
Build strong relationships with internal partners (e.g. finance, legal, IT, etc.) and external vendors.
Collaborate with HR Business Partners, Talent Acquisition and other SMEs to facilitate the change management process after implementation of major process or systems changes.
Leverage metrics & analytics to inform and measure success and influence change.
Lead and own complex projects and project management, change management initiatives, deliverables, and escalations.
Ensure system and people processes are well documented, regularly updated, and end user trained.
Stay current with innovative HR practices and informed on best-in class practices to improve operations effectiveness, as well as local and regional compliance requirements to ensure alignment of operational service delivery and processes.
Create a high-performance culture including a consistent approach to service level agreements, key performance indicators, and performance reporting.
Lead the HR due diligence process on significant operational acquisitions and collaborate with HR Business Partners on integration plans as required.
Qualifications & Education Requirements
10-15 years of experience leading HR operations in high growth, complex organizations.
College degree in Human Resources, Business Administration, or related field preferred.
Knowledge & Skill Requirements
Experience in leading HR operations/shared services teams including Payroll, HRIS, leave administration, compliance and employee relations, both as an effective strategist and practitioner, with a track record of successful execution of human resources programs and operations.
Knowledge of US employment law and has experience working in an international organization.
Advanced project management skills and demonstrated success leading remote teams.
Strong business acumen and a commercial approach, with ability to influence key stakeholders.
Experienced and demonstrated success in building, leading, and managing people, identifying and developing talent, and getting results through others.
Excellent interpersonal skills and track record of influencing and driving change.
You'll thrive in a highly collaborative team environment.
Strong problem-solving skills, with a demonstrated ability to manage at both the tactical and strategic level.
Proven experience at successfully developing & strengthening management controls and operational processes
Highly motivated, detail oriented, dependable, and organized with a customer service focus.
Data driven decision maker.
Strong ability to multi-task and respond effectively to changing priorities and demands.
Excellent skills in word processing, spreadsheet, and data management applications, and comfortable with internet-based applications and software and technologies.
Good working knowledge of financial concepts and terms and ability to create and manage a budget.
Experience working in the property management, hospitality or retail industry would be advantageous.
Must be able to demonstrate an understanding and appreciation for diversity and cultural differences.
Ideal location for incumbent is Dallas, however, we are willing to consider candidates sitting in EST or CST.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.