Career Center

Job Title

Job Description Summary

Job Description

Your main responsibilities:

• Build, maintain and enhance relationships directly with our internal/external Clients, Suppliers and Operations teams
• Respond to Clients (Internal/External) in a professional and timely manner
• Support other team members to ensure interactions are actioned
• Managing and Monitoring work orders for response and completion to ensure adherence to meet the contractual SLA's/KPI's
• Triage jobs to ensure they are captured correctly in relation to Work Type etc, and where applicable ensure it is allocated to the correct operational resource to complete the task
• Raise PO's to in our internal system Yardi
• Ensure relevant back up paperwork is provided and recorded
• Gain necessary approval when spend limits are reached
• Record Complaints immediately in the system and bring to the relevant managers attention
• Logging reactive requests received via Email and/or Phone
• Raising PO's
• Provide reports and management information on status of work orders
• Ensure to monitor, action, and process any emails on the company email account
• Answer and manage UK Switchboard calls
• Attend regular One to One Meetings

Required skills for the position:

• Experience within a Helpdesk or Customer Service would be an advantage
• Must have experience dealing with phone calls professionally
• Experience in quality and performance systems (CAFM/Microsoft/Teams/Sharepoint)
• Strong communication and customer service skills
• Ability to prioritise tasks especially when under pressure
• Able to build relationships and gain trust with customers and colleagues

This is a fantastic opportunity to join an industry leading company that champions its employees growth and success.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.