AMLI Residential is seeking a Resident Service Specialist who will be responsible for ensuring the efficient operation of multiple properties under the direction of the Resident Services Group Manager. This new role is an exciting opportunity to take your on-site Property Management experience into a corporate role. This position will be based out of our corporate office in Addison. Assistant Property Managers and Property Bookkeepers are strongly encouraged to apply.
Ensure timely management of resident accounts, including rent collections, evictions, utility bills, delinquencies, renewals, and move-outs.
Maintain accurate resident records, including lease documents, inspection forms, notices, move-out statements, and other administrative forms. Assist in the generation and execution of lease documents.
Complete tasks and monitor activity on Entrata, including inspections, resident contacts, and calendar management. Audit information to ensure the accuracy of records/charges.
Generate reports and complete checklists as required.
Support financial management processes by monitoring billing and check requests.
Responsible for directing Corporate providers to pricing and accurately using portal functionalities such as service requests, permission to enter, payments, etc.
Ensure efficient and courteous response to all resident requests. This includes helping residents and prospects before, during, and after leasing an apartment, utilizing AMLI 10 Service Standards. Assist the Community Manager in solving resident problems and ongoing resident relations.
Assist the Community Manager/Leasing Manager in designing and implementing a resident retention program, i.e., newsletter, community email, social media/networking, resident referral program, and/or social activities.
Assist in the management of community incident reports by coordinating and completing follow-up tasks. Track incident-related expenses as needed.
Manage inspection and permit schedules as local, state, and national regulations require.
Assist the Community Manager and Service Manager in the generation and execution of contracts as required by policy. Maintain recurring services contracts as needed, including monitoring of vendor insurance requirements.
A high school diploma or general education degree (GED) is required; a Bachelor's Degree is a plus.
Two years related experience and/or training or an equivalent combination of education and experience. Previous experience in the apartment/multifamily industry is preferred.
Spanish/English bilingual is a plus.
Entrata experience is a must.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to make and implement decisions under conditions of risk and or uncertainty.
If you are a detail-oriented, customer-focused individual with experience in property management, we encourage you to apply for this exciting opportunity.
AMLI is an equal employment opportunity employer that encourages personal and professional development. We offer competitive salaries, leasing commissions, and benefit and recognition programs. Join our team of professionals and discover the boundless opportunities at AMLI.
AMLI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
AMLI Residential is one of the preeminent multifamily companies in the nation. AMLI is focused on the development, acquisition and management of luxury apartment communities across the United States. AMLI is committed to customer service and providing its residents a worry-free, high-value living experience in our communities. AMLI® is a brand name representing high quality, exceptional service and superior value. AMLI's mission is to "Provide an Outstanding Living Environment for Our Residents." Each day, every person who is part of the AMLI FAMLI is focused on doing all he or she can to achieve AMLI’s mission.
AMLI was founded in 1980 as a private real estate development, management and investment company. In 1994, AMLI went public as a NYSE publicly traded real estate investment trust. In February 2006, AMLI became a private company again through a $2.1 billion transaction with the PRIME Property Fund, a core, open-ended, institutional real estate fund managed by Morgan Stanley. PRIME owns or has an investment interest in approximately $11 billion of high-quality diverse real estate assets including retail, office, multifamily, hotel, and industrial prope...rties located in major markets throughout the United States. PRIME's acquisition of the AMLI platform was a strategic transaction designed to provide institutional investors a nationally respected branded owner, developer and manager of luxury apartment communities.