Job Title

Job Description Summary

Job Description

You will be responsible for providing high-quality administrative support to the centre management team, monitoring financial controls, and ensuring queries from occupiers, customers, staff, and stakeholders are dealt with promptly. You will play a pivotal role in maintaining brand consistency and supporting multiple teams with first-class administrative services.

You will report to the Centre Manager at Printworks, working closely with them to ensure all fiscal and reporting objectives are met.

Responsibilities

Financial

• Ensure all supplier, order, invoice, and payment information is processed correctly, and queries are handled promptly.
• Manage the daily operations of the centre management office, including ordering supplies, handling cash, debtor management, and overseeing financial controls.
• Maintain digital and physical filing systems to ensure we are âœdata room ready❠at all times.
• Assist with managing and auditing the annual service charge budget and administering the purchase order ledger.

People, Product, and Service

• Handle all telephone and personal enquiries promptly, politely, and professionally.
• Provide high standards of office housekeeping and equipment maintenance to minimise downtime.
• Manage meeting room bookings and non-core revenue streams, including IT equipment management, escalating issues to external providers as needed.
• Develop relationships with third-party service providers and liaise with occupiers on trade patterns, collecting data and organising regular communications through meetings and memos.

Reporting

• Lead the drafting of monthly management reports and assist with quarterly service charge variance reports.
• Ensure timely provision of client reports by working with relevant departments to gather updates.
• Manage footfall and insight platforms, analysing data on occupancy, footfall, customer spend, and dwell time.

Skills and Expertise

• 3+ years of administrative experience in a fast-paced, customer-focused environment.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) with strong communication skills.
• Experience managing significant annual budgets and adapting to new systems.