Job Title

Job Description Summary

Job Description

We are thrilled to offer an exciting opportunity for an Associate to join our market-leading Asset Services division in London. This key role involves managing a portfolio of premium, multi-tenanted offices for a major investment client. As the primary contact for client instructions, youâ™ll oversee all aspects of client service delivery and advise on strategies to optimise and enhance property performance.

Key Responsibilities:

• Align with clientsâ™ business and asset management goals to maximise property performance. Serve as the main point of contact, gathering and acting on client feedback.
• Collaborate with internal teams and external consultants to deliver a comprehensive service. Identify and capitalise on opportunities to generate additional income from the existing client base.
• Ensure compliance with C&W procedures and guidelines, including health & safety, environmental standards, quality, risk management, and professional conduct.
• Oversee the preparation of service charge budgets and year-end reconciliations in line with the RICS Service Charge Code and client mandates.
• Actively manage Environmental, Social, and Governance (ESG) initiatives by collecting and analysing data and implementing improvements to meet compliance targets.
• Work closely with facilities and building management teams to provide a full spectrum of property management and FM services, ensuring building protection, risk management, and enhanced occupier wellbeing and productivity.

Qualifications:

• MRICS-qualified property managers with a proven track record of managing client portfolios are preferred.
• A proactive approach with a strong focus on customer service, leading ESG performance, and tenant wellness.
• Demonstrated ability to drive client satisfaction and implement effective property management strategies.