Job Title

Job Description Summary

Job Description

About the Role:
 

• Respond to incoming calls to the SCB Australia Board line. (These calls are over Skype/teams). â“ calls will also need warning message âœthis call is recordedâ.
• Take notes on the enquiry and provide suitable update to the relevant teams at SCB Australia. (list of contacts and departments will be provide)
• Any calls from regulators or customers with complaints or escalations to be routed to the Compliance / Legal teams on priority.
   
• Preferably could retain recording of the calls for a pre-agreed period. (For Complaint / Regulator / Escalation Calls) Advise callers the âœcall is recorded for records and training purposesâ.
• Ability to guarantee servicing of the call during the Business Hours (9 AM to 5 PM Sydney Time) during regular Business Days (Monday to Friday).

About You:

• College graduate
• Must have 1-2 years facility management and remote site operational exposures
• Advanced skills in MS Office such as PowerPoint, word, excel etc.
• Must be internet savvy and with advanced IT skills providing remote communications
• Must be fluent in English communication both oral and written
   

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
 

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

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