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Operations Executive
Job TitleOperations ExecutiveJob Description SummaryAs the Operation Executive, you will oversee day-to-day operations, ensure efficient service delivery, handle escalated issues and provide regular performance reports in line with Key Performance Indicators (KPIs). You will also play a pivotal role in guiding and training the team while ensuring compliance with all relevant processes.Job DescriptionAbout the Role:Manage and oversee the daily operations of the project , ensuring efficient and effective service delivery for both calls and written correspondence. Monitor performance based on KPIs and provide project with daily and periodic call and case performance reports, including any ad-hoc reports as requir
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