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Monarch Investment and Management Group
Franktown, Colorado
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Customer Experience Consultant (Adelaide)
Job TitleCustomer Experience Consultant (Adelaide)Job Description SummaryAs a Customer Experience Consultant (CXC), you will play a key role in providing exceptional customer support, ensuring KPIs are met or exceeded, and enhancing the overall client experience. Working closely with both the centralized CXC team and on-site Facilities and Asset Managers, you will help streamline processes and drive optimal outcomes.Job DescriptionLocation: Adelaide, Melbourne or Sydney Work Setup: Work in a hybrid model, with initial training on-site followed by a mix of in-office and work-from-home days. Key ResponsibilitiesEnsure helpdesk and customer experience KPIs are met or exceeded Fo
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