Posted: 11-Jan-26
Location: Gurgaon, India
Type: Full Time
Categories:
Internal Number: R298965
Job Title
Manager - Soft ServicesJob Description Summary
Job Description
Soft Services Manager â“ Facility Operations
Role Purpose
The Soft Services Manager is responsible for planning, managing, and monitoring all soft services within the facility to ensure a clean, safe, hygienic, and pleasant environment in line with company standards, statutory norms, and client expectations.
Key Responsibilities
1. Soft Services Operations
- Manage housekeeping, cleaning, façade cleaning, pest control, landscaping, waste management, washroom hygiene, and pantry services.
- Ensure daily service delivery as per SLA, SOPs, and scope of work.
- Monitor service quality through regular inspections and audits.
2. Manpower & Vendor Management
- Deploy and manage housekeeping and soft service manpower effectively.
- Coordinate with service vendors and ensure contract compliance.
- Conduct regular performance reviews and tool-box talks.
3. Hygiene, Health & Safety
- Ensure adherence to hygiene standards, safety practices, and infection control norms.
- Maintain availability and proper usage of cleaning chemicals, equipment, and PPE.
- Support EHS initiatives and audits.
4. Client & Occupant Coordination
- Act as a single point of contact for soft service-related issues.
- Address complaints and service requests within defined TAT.
- Ensure high occupant satisfaction through proactive service delivery.
5. Audits & Compliance
- Prepare for internal, external, and statutory audits.
- Maintain records, checklists, MSDS, training logs, and compliance documents.
- Ensure compliance with labor laws and site-specific policies.
6. Cost Control & Budgeting
- Monitor operational costs and optimize resource utilization.
- Control consumable usage and reduce wastage without compromising quality.
- Support budgeting and monthly MIS reporting.
7. Training & Continuous Improvement
- Conduct regular training for housekeeping and soft service staff.
- Implement best practices, new cleaning technologies, and sustainability initiatives.
- Drive continuous improvement in service standards.
Key Skills & Competencies
- Strong knowledge of soft services operations
- Vendor and manpower management
- Client handling and communication skills
- Understanding of hygiene, safety, and compliance norms
- Problem-solving and team leadership
- MS Office and basic reporting skills
Qualification & Experience
- Graduate / Diploma in Facility Management, Hotel Management, or equivalent
- 5â“10 years of experience in soft services / facility operations
- Experience in Premium commercial buildings ,Hotel or corporate facilities preferred
Reporting To
Building Manager / SME Soft Services
Soft Services Manager â“ Facility Operations
Role Purpose
The Soft Services Manager is responsible for planning, managing, and monitoring all soft services within the facility to ensure a clean, safe, hygienic, and pleasant environment in line with company standards, statutory norms, and client expectations.
Key Responsibilities
1. Soft Services Operations
- Manage housekeeping, cleaning, façade cleaning, pest control, landscaping, waste management, washroom hygiene, and pantry services.
- Ensure daily service delivery as per SLA, SOPs, and scope of work.
- Monitor service quality through regular inspections and audits.
2. Manpower & Vendor Management
- Deploy and manage housekeeping and soft service manpower effectively.
- Coordinate with service vendors and ensure contract compliance.
- Conduct regular performance reviews and tool-box talks.
3. Hygiene, Health & Safety
- Ensure adherence to hygiene standards, safety practices, and infection control norms.
- Maintain availability and proper usage of cleaning chemicals, equipment, and PPE.
- Support EHS initiatives and audits.
4. Client & Occupant Coordination
- Act as a single point of contact for soft service-related issues.
- Address complaints and service requests within defined TAT.
- Ensure high occupant satisfaction through proactive service delivery.
5. Audits & Compliance
- Prepare for internal, external, and statutory audits.
- Maintain records, checklists, MSDS, training logs, and compliance documents.
- Ensure compliance with labor laws and site-specific policies.
6. Cost Control & Budgeting
- Monitor operational costs and optimize resource utilization.
- Control consumable usage and reduce wastage without compromising quality.
- Support budgeting and monthly MIS reporting.
7. Training & Continuous Improvement
- Conduct regular training for housekeeping and soft service staff.
- Implement best practices, new cleaning technologies, and sustainability initiatives.
- Drive continuous improvement in service standards.
Key Skills & Competencies
- Strong knowledge of soft services operations
- Vendor and manpower management
- Client handling and communication skills
- Understanding of hygiene, safety, and compliance norms
- Problem-solving and team leadership
- MS Office and basic reporting skills
Qualification & Experience
- Graduate / Diploma in Facility Management, Hotel Management, or equivalent
- 5â“10 years of experience in soft services / facility operations
- Experience in Premium commercial buildings ,Hotel or corporate facilities preferred
Reporting To
Building Manager / SME Soft Services
INCO: âœCushman & Wakefieldâ