Job Title

Concierge

Job Description Summary

Ensures smooth daily office operations by managing soft services, coordinating building and trade partners, resolving issues within SLA, auditing workplace standards, analysing operational data, and maintaining SOPs to support Cushman & Wakefield business units.

Job Description

Qualification: Must be an Australian Citizen

Key Responsibilities:

Visitor Management:

• Deliver a seamless welcome and arrival experience to all visitors and guests

• Coordination of meeting rooms for meetings and events

• Coordination of catering for meetings and events

• Coordination of event management plans, including stakeholder engagement, liaising with external vendors and other service providers of Client

• Coordination & communication with Client event host to ensure seamless delivery

Workplace Operations:

• Responsible for ensuring the offices are always operational including:

• Soft services facilities management

• Coordination with building management in relation to out of hours events and faults etc.

• Coordination of trades to ensure jobs are rectified within the required SLAâ™s

• Perform regular audits and checks of meeting rooms and report faults for rectifications

• Analysis of data to see trends and seek out operational efficiencies

• Maintain and Update SOPâ™s and ensure processes are working seamlessly to support the need of the business units of Cushman & Wakefield

Access Pass Management:

• Request name and identification of the visitor/contractor

• Contact the person the visitor is requesting to see to confirm meeting

• Verify identification and check

• Request visitor completes sign in documentation then issue pass

• Ensures the visitor/contractor access pass is returned at the end of the visit

Locker Management:

• Manage the employee locker allocations using the required system

• Ensure all lockers are true requests, following the Storage and Locker Guidelines

• Release any locker from exiting employees for reallocation

• At times, locker checks may be performed on request from HR

Meeting Room/ Event Management:

• Manage bookings for the client meeting room spaces

• Take any requirements at the time of the booking and schedule as appropriate (Set up etc)

• Follow up bookings 48 hours in advance to reconfirm the booking

• Book any catering as required

• Manage the set up and knock down

Others:

• Proactively review workplace systems / processes to innovate and continuously improve the customer journey and workplace experience

• Performs other duties as requested by your direct manager

• Provides relief services during leave and overload periods

Background and Experience

• Background in Front of house roles in Legal, Hospitality or Airlines in a customer service role is preferred.

• Customer service orientation â“ a proven commitment to delivering a high standard of service.

•  Basic technology proficiency â“ familiar with booking systems, MS Office Suite

• Professional appearance and presentation â“ as the role is often the first point of contact for visitors or guests.

•  Time management and multitasking ability â“ capable of handling multiple requests and priorities simultaneously

• Excellent verbal and written communication skills â“ to interact clearly with clients, staff, and visitors.

• Work independently and part of a Team

• Strong interpersonal skills â“ friendly, approachable, and able to build rapport quickly.

• Proficient at working autonomously while contributing effectively to the entire team

• Able to demonstrate a common-sense approach to problem solving

Why Join Cushman & Wakefield

As a leading global real estate services firm transforming how people work, shop and live, Cushman & Wakefield offers a workplace where service excellence and career growth go handâ‘inâ‘hand. Joining our concierge and workplace experience team means youâ™ll benefit from:

• Competitive salary with clear pathways for career progression

• Opportunities within a growing global organisation

• A supportive, flexible environment that values professionalism, collaboration and exceptional service delivery

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

We are committed to keeping you, our workplaces and our client spaces safe & healthy.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: âœCushman & Wakefieldâ